Ridgewall has built up extensive experience working with the UK’s leading Solicitors and Barristers' Chambers.
We provide support to many law firms ranging from boutique specialist practitioners to large magic circle firms.
Our consultants are highly trained in putting together bespoke solutions for this diverse and challenging sector, whether it be remote workers for lawyers working abroad, a complete video conference suite or even a fully managed print solution and audit trail that offers bill back via matter numbers and case numbers.
Some of the services we offer are:
- IT support onsite or help desk 24 x 365
- Consultancy for project based work
- Managed print solutions & print audits
- Mailing solutions
- Procurement of hardware, software and implementation
- Project management
- Structured cabling
In addition to working in this sector, we have also performed bespoke database development for various law firms to give them a customised solution that meets their requirements. Our development team has produced systems that cover billing, invoicing, work flow, case management and CRM. Best of all, we can combine all of these features in to one seamless software package that can ensure that you have everything you need in one place. And if what you require isn't available off the shelf, then we can develop it for you.
Legal IT Support
We offer the complete service desk experience focusing not only on reacting to your needs but also helping you to strategically plan and grow. This extends beyond just offering a basic helpdesk service and encompasses a complete IT service package which includes server monitoring, system reports, regular maintenance visits and more. Your dedicated Account Manager will follow up once a quarter with reports and stats in order to highlight any issues or improvements and offer a solution.
Some of our clients in this area have worked with us for over 10 years, demonstrating a real partnership approach. We believe we provide the very best advice and service levels in the marketplace. Although the sector is highly demanding, our superior services are highlighted by the fact that our client retention in this sector trends at over 98%.