IT & Unified Communications solutions for multi-million pound hotel at Inverness Airport

Molo Hotels, owner and developer of leading branded hotels appointed Ridgewall Group subsidiary company, QDOS-sbl Group, as the IT and Unified Communications supplier for a new multi-million pound hotel at Inverness Airport.

The luxury, 130-bedroom property is operated by RBH, a leading independent hotel management company, who manage over 45 hotels across the UK, from limited-service city-centre hotels to full-service country retreats. Contractor Polcom Construction built the hotel bedrooms at their factory in Gdansk, Poland before transporting them to the hotel site ready for the final build. The modular build is situated within Inverness Airport Business Park, affording quick, easy access to Inverness Airport.

The new Courtyard by Marriott Inverness Airport represents RBH and Molo Hotels’ third partnership with QDOS-sbl, in the past two years, having worked together to launch Courtyard by Marriott Luton Airport and Courtyard by Marriott Edinburgh West.

As the IT and Telecommunications supplier, QDOS-sbl met the Marriott technical brand standard requirements for front-of-house and back-office systems, and the operational requirements of RBH. It was necessary to deploy cost effective solutions to fulfil the current demands of a busy international airport hotel, with an inbuilt flexible upgrade path given the fast pace of technical innovation in the hospitality sector.

The hotel utilises a Mitel MiVoice 3300 MXe Hospitality Telephone Systems, installed and commissioned by QDOS-sbl to provide a scalable, reliable communications platform to offer guests a faster, more personalised service. The system incorporates small gestures that make a big difference; such as remembering guest names and preferences so as to provide great service, whilst protecting their privacy at all times by integrating with hospitality property management solutions that improve productivity. The Mitel platform also allows hotel staff to simplify and accelerate their operations with communications solutions and applications that are tailored for hospitality businesses. For example, staff are freed from their desks using the Mitel MiCollab mobile solution that lets them serve guests, complete tasks and stay in touch while on the move. With a mobile app that’s customised for hotel processes and property features, staff can work and communicate in real time, no matter where they are on the property, giving them freedom and flexibility to streamline workflows and accelerate service.

Hewlett Packard servers, using VMWare technology software on which multiple virtual machines run, have been installed, increasing IT agility, flexibility and scalability while making it simpler to manage and less costly to own and operate. In addition, high-performance HP Desktops and business ProBook’s together with high-capacity multi-function printers are deployed to meet the needs of the front desk and back of house teams. Network-attached storage (NAS) data storage servers are connected providing data access. Services such as HPE Integrated Lights Out (iLO) provide tools to manage the servers efficiently, featuring the latest innovations in simplified operations, performance, and security, so as to manage the entire server environments with ease.

With the need to offer super-fast Wifi everywhere in the hotels, Ridgewall installed 1GB Fibre Internet Leased Lines, enabling guests to use more devices, in more places, with the same great connection, from the moment they check in. And SIP Telephone Lines provide RBH with the ability to predict low monthly telephony costs with mobile-failover as a form of redundancy, via an easy-to-use administrative portal for simple management.

Paul Deeks, Chief Technology Officer said, “Building on a productive 20-year relationship with RBH and a developing association with Molo Hotels, the team is exceptionally proud to deliver high-end technical solutions to meet the latest IT and Telecommunication brand standards. We have received positive feedback, and cannot wait to develop our relationship with the clients team in the future.”

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