IT & Unified Communications solutions for boutique Mayfair hotel

Ridgewall Group subsidiary company, QDOS-sbl Group, is delighted to have been appointed as the IT and Unified Communications consultant and supplier for a new boutique hotel located at 22 Grosvenor Square, Mayfair, London.

The Project:
Working alongside Capital and Provincial, who provide Project Management and Property Consultancy services to a wide client base from international corporations, to developers and individuals across the UK and Europe, Ridgewall will deliver an integrated hospitality technology platform. The aim is to create a unique European boutique hotel that is set apart from the internationally branded hotel chains.

The project comprises of three buildings – 22 Grosvenor Square, 43 North Audley Street and 1 Lees Place, and sees the demolition of the north wing of the 40,000.Sqft Grade II Listed Building and its reconstruction and extension in a classical style with a roof pavilion. A new 32 bed boutique hotel will be formed, accommodating an all-day 120-cover Parisian style brasserie, a private members’ club and bar.

Hotels require an efficient communication system to assist their front of house and back office teams in dealing with guest requests whilst coordinating internal staff members, and delivering accurate information across departments.

Ridgewall is providing an award-winning Cloud-based 3CX Hotel Telephone System offering a scalable, reliable communications platform to offer guests a faster, more personalised service. The system incorporates small gestures that make a big difference, remembering guest names and preferences, whilst protecting their privacy at all times – integrating with the intuitive Oracle OPERA cloud based hospitality property management.

The 3CX platform also allows the hotel operations team to simplify and accelerate their operations with communications solutions and applications that are tailored for hospitality businesses. For example, staff are freed from their desks using the mobile app solution that lets them serve guests, complete tasks and stay in touch while on the move. Giving them flexibility to streamline workflows, reduce staff workloads and accelerate service no matter where they are on the property.

The 3CX Call Centre application will boost hotel staff productivity and provide customers with quality service. At the same time ensuring reservations agents reach their targets with CRM integration and advanced reports on average and longest waiting times, as well as the least talk time, to guarantee no customer leaves the reservations team unsatisfied. Being Cloud-based the 3CX system is an easy to manage platform that enables the hotel to easily and effectively deliver quality telecommunication services to its guests, at low cost.

Ridgewall will utilise Hewlett Packard (HP) servers using Hyper V technology software on which multiple virtual machines run, increasing IT agility, flexibility and scalability while making it simpler to manage and less costly to own and operate. HP laptops and PC’s will meet the needs of the front desk and back of house teams. In addition, an agile, scalable, and secure Hewlett Packard Core Data Network Switch Infrastructure is to be deployed to handle today’s network traffic as well as the inevitable future increase in traffic.

Sophos Intercept X will be deployed to provide the industry’s most comprehensive endpoint protection built to stop the widest range of cyber threats. Microsoft Office 365 Business subscription service includes access to Office applications (Word, PowerPoint, Excel) and online productivity and business services such as web conferencing, hosted email, and online storage. Office 365 enables the hotel operations teams to work from anywhere as long as they have an internet connection. Being entirely cloud-based, they can access email, files and office programs from any location and any device.

To offer super-fast WIFI everywhere in the hotel, brasserie, members club and bar Ridgewall is installing a 1GB Fibre Internet Leased Line and Ruckus WIFI infrastructure that offers guests high performance everywhere, for their wired and wireless Internet devices. With a huge number of devices competing for connections; traditionally built walls absorbing signals; dead spots in unexpected places that drop guests connections, Ruckus wireless access points automatically adapt for interference and other problems in real time. This enables guests to use more devices, in more places, with the same great connection, from the moment they set foot on the property.

Project Coordination:
In addition to the direct elements of supplying and installing the IT and Telecoms infrastructure, Ridgewall is working with Capital and Provincial to initiate, plan and coordinate, execute, control and close the work of all third-party IT providers in areas such as Property Management System, Electronic Point of Sale, Restaurant Reservation System and In-Room Entertainment to achieve the specific goals and specific success criteria of the owners to meet the budget allocated and the construction programme.

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